IT Support

Silicon Overdrive provides comprehensive solutions and services with cost effective and flexible support options.

Standard IT Support:

These standard rates are applicable for re-active remote and onsite support.

SLA Agreements:

This is a limited, discounted monthly Service Level Agreement delivered at a pre-determined monthly cost and is inclusive of Client selected services.
SLA Services include:

  • Client pre-determined infrastructure assessments and procurement management
  • Device monitoring, alerting and maintenance
  • Remote and onsite support

Fixed SLA Agreements:

This is a fixed monthly cost company- or site-wide managed Service Level Agreement and is based on the number and type of devices deployed.

Fixed SLA Services include:

  • Infrastructure, license and procurement management
  • Device monitoring, alerting and maintenance
  • Remote and onsite support
  • Re-active onsite support SLA Level 1 Critical: 4 hours; Level 2: Next business day