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What do we do differently?

We offer flexible, expert and outstanding value and pride ourselves on knowing that we offer an improved IT experience for all our customers.

We make it our mission to be the best at what we do, which is why all our ICT services adhere to industry standards and best practices including ITIL (Information Technology Infrastructure Library). Don’t pay more than you have to, to experience outstanding IT Support. We help you scale and manage your IT costs through a proactive approach of Standardisation, Automation and Control.

Technology is fast-paced and forever changing, which is why we offer the most up-to-date IT support & services.

  • Service level agreements tailored to your needs
  • Remote support and server monitoring
  • ICT maintenance and computer repair services
  • On-site support / off-site support
  • Desktop support
  • ICT connectivity support
  • Outsourced ICT support
  • IT network support
  • IT support help desk

The Silicon Overdrive way is an exclusive experience.

We first meet you and get to know you. We learn about your business and identify your ICT objectives.

We allocate 4 hours to conduct a basic discovery and overview exercise. This allows us to find out a little more about your infrastructure and identify areas in need of development.

After getting a full understanding of your needs and objectives, we build an IT support service strategy. In it, we explain how we’ll be working with you to achieve your goals. We also discuss expected outcomes and turnarounds. We then work together with you to implement the services and integrate them into your company.

Our 24/7 remote monitoring service provides continuous monitoring of your IT. As a result, you receive early warning of potential system failures, comprehensive self-healing features as well as regular performance reports reflecting resource utilisation issues.

We present you with an overall review of how your ICT systems have been performing. We also recommend what needs to be improved. Through a series of IT audits, we are also able to find out whether your company’s information systems are compliant. This allows us to protect your business assets, maintain data integrity and help you meet your business needs.

Using the findings contained in the review, we implement a strategy aimed at improving the areas of your IT infrastructure that have been underperforming, while improving ROI.

Apart from being provided with a dedicated service account manager our IT services help-desk offers a comprehensive and seamless ticket management and escalation service.

We will keep you informed about the latest software and hardware renewals.

We know that every relationship is built on effective communication. That’s why we keep in touch with you every step of the way, even if it’s just to find out how things are going.

Book Your Free IT Support Assessment (Up to 4 Hours)

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100% FREE! No Obligation. No commitment. Why? Don’t pay more than you have to when looking for IT Services & Support.