Desktop Support Engineer - Johannesburg

Kindly email your CV to olivia@overdrive.co.za, indicating your current or previous salary. Unfortunately, no applications will be viewed without this information.

The successful candidate will be solely responsible for providing on-site support to clients based in Sandton and surrounding areas.

Duties & responsibilities will include:

  • Perform basic network support, installation, maintenance and troubleshooting.
  • Communicate with Clients effectively and directly via phone, email and remote diagnostics to identify and resolve Client reported issues
  • Ability to deliver work within agreed Service Level Agreement commitments, particularly desktop troubleshooting resolution standards, and adherence to call logging, ticketing and billing processes
  • Oversee and update assigned support service requests.
  • Carry out swop out activities for disabled or faulty PC & laptops and or/peripherals, ensuring minimum downtime of the user.
  • Arrange with Helpdesk for repair activities to be initiated.
  • Provide for and assist users in data migration and /or backup before data erasure during support services.
  • Completed technical documentation and audits of all PC hardware and PC software, including software license compliance, highlighting any irregularities and preventing any illegal usage
  • Assist clients in recommending hardware, software and products that may benefit or enhance a client’s network. Provide technical advice, recommendations on industry standards, virus detection, connectivity issues etc.
  • Adhere to best Information Technology practices, policies, procedures and directives from the company
  • Ensure that the devices, operating system and applications are up to date with the latest drivers, service packs and system and security patches
  • Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
  • Continually develop skills and achieve applicable certifications as per the company certification and development program prerequisite

Academic qualifications:

  • Related IT qualification highly advantageous
  • A+ cert
  • N+ cert

Work experience required:

  • At least 2 – 3 years experience as an on-site desktop support engineer

Personal qualities & behavioural traits:

  • Valid drivers license and own transport
  • Self – motivated, honest & reliable, with a strong sense of accountability
  • Be able to work both independently as well as part of a team
  • Neat, organised, well-spoken and well presented
  • Great problem-solving skills

Kindly email your CV in a Word document only to olivia@overdrive.co.za

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