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Microsoft 365 April Updates

Overview

For April, Microsoft decided to put focus on helping small businesses easily transition to remote work by covering topics that help them get started with Microsoft Teams, take part in training to stay connected with clients and learn about the new Microsoft 365 Business Voice plan.

Let’s take an in-depth look at some of the April 2020 updates:

How to Roll out Teams

Since there has been an increasing demand for remote work, Microsoft decided to offer resources to help businesses roll out Microsoft Teams step by step to their employees.

How to roll out Microsoft Teams Infographic
Image credit: Microsoft
Here are their tips to create teams and channels within the Teams app:

Step 1 - Create Your First Teams and Channels

A team is a group of employees that focus on getting larger tasks done, for example, Marketing.

Teams include channels where users have conversations about specific topics or tasks.

How to create your first teams and channels.

Step 2 - Invite Members to the Channels

Now you can invite members to your teams and channels to join conversations about specific topics and projects.

How to onboard early adopters.

Step 3 - Monitoring Usage and Feedback

Teams includes an admin center with usage reports that provide admin members with insight on how users are using the Teams app.

Reports include:

  • Teams user activity
  • Teams device usage
  • Teams usage
  • Teams live event usage

Admin members can view reports for the last 7-, 30-, or 90 days.

How to View Reports?

Step 1: Go to the admin centre in Microsoft 365
Step 2: Click on Reports > Usage
Step 3: Under Select a Report, click on Microsoft Teams
Step 4: Choose report you want to view and the date range
Step 5: Click on Run report

Learn more about monitoring and feedback features in Teams.

Step 4 - Resources to Plan Company Rollout

After setting up your teams and channels and onboarded a few users, it’s time to roll out Teams to the rest of your company.

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Turn on Guest Access

To have a better collaboration experience with clients, freelancers, etc. you can turn on the guest access feature in Teams. This will allow users to chat or share files with external guests.

How to turn on guest access

  1. Sign in to the admin centre in Microsoft Teams
  2. Select Org-wide settings > Guest access
  3. Toggle the switch On for Allow guest access in Teams
  4. Navigate to Calling, Meeting, and Messaging and select On or Off for the capabilities mentioned below:
    • Make private calls
    • Allow IP video Screen sharing mode (Disabled, Single application, or Entire screen)
    • Allow Meet Now
    • Edit sent messages
    • Guests can delete sent messages
    • Chat
    • Use Giphys in conversations
    • Giphy content rating (Allow all content, Moderate, or Strict)
    • Use memes in conversations
    • Use Stickers in conversations
  5. Save your settings

Please note

  • The guest access feature is disabled by default.
  • It will take two to 24 hours for the guest access feature to take effect.

Resources for Working Remotely

For companies that need help adjusting to remote working, Microsoft provided additional resources to help with the transition.

View the resources.

Employee Training with Videos

If you’d like to share tips and other resources to help your employees get started with Microsoft Teams, help them get started with Microsoft Teams video training.

These training videos include:

Small Business Scenario Training

If you’re looking for more scenario-based video walk-throughs, Microsoft also provides small business scenario training videos.

Get started with the videos.

Microsoft 365 Business Voice

Microsoft 365 Business Voice is a new plan from Microsoft to help small to medium-sized businesses that allow them to make phone calls to any device, including phones, computers, laptops, etc. via the Teams app.

The plan adds a cloud-based phone system in Microsoft Teams creating an all-in-one communication solution including chats, calls, and meetings.

If you need help getting started with Teams but you prefer a one-on-one discussion, get in touch with one of our Microsoft 365 consultants. Call us on 021 448 5759 or visit our Microsoft Teams page.

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